Privacy Policy for Siyathemba Occupational Health Care Centre
Effective Date: August 22, 2025
Siyathemba Occupational Health Care Centre (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://siyathemba.com (the “Website”), interact with our services, or otherwise engage with us. We operate in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) in South Africa and other applicable data protection laws.
By using our Website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Website or services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes data that identifies you, such as your name, email address, phone number, postal address, date of birth, medical history, or other health-related details when you inquire about or use our occupational health services, primary health care, or safety consulting.
- Non-Personal Information: This includes anonymized data such as browser type, IP address, device information, pages visited, and time spent on the Website. We may use cookies, web beacons, or similar technologies to collect this data for analytics and to improve user experience.
- Health Information: As a health care provider, we may collect sensitive personal information related to your health, wellness, or occupational safety assessments. This is handled with the utmost confidentiality and only with your explicit consent where required.
- Information from Third Parties: If you interact with us through partners, employers, or community programs, we may receive information about you from them.
- Visit or navigate our Website.
- Submit inquiries, book appointments, or request services via forms or email.
- Participate in health education programs or community services.
- Provide feedback or contact us directly.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and manage our occupational health services, primary health care, and safety consulting.
- To respond to your inquiries, schedule appointments, and communicate with you.
- To ensure compliance with the Occupational Health and Safety Act and other regulations.
- To improve our Website, services, and user experience through analytics.
- To send you updates, newsletters, or promotional materials (with your consent).
- For internal administrative purposes, such as billing, record-keeping, and legal compliance.
- To protect against fraud, unauthorized access, or other security risks.
3. Sharing Your Information
We do not sell your personal information. We may share it in the following limited circumstances:
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With service providers (e.g., IT support, payment processors) who assist us in operating our Website and services, bound by confidentiality agreements.
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With your employer or relevant parties in the context of occupational health assessments (with your consent).
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To comply with legal obligations, such as court orders or regulatory requirements under POPIA or health laws.
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In the event of a merger, acquisition, or sale of assets, where your information may be transferred.
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With your explicit consent for any other purpose.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. In the event of a data breach, we will notify affected individuals and authorities as required by law.
5. Your Rights
Under POPIA and applicable laws, you have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict the processing of your information.
- Withdraw consent (where processing is based on consent).
- Lodge a complaint with the Information Regulator in South Africa.
6. Children’s Privacy
Our Website and services are not directed to children under 18. We do not knowingly collect personal information from children without parental consent. If we become aware of such collection, we will take steps to delete it.
7. International Transfers
If we transfer data outside South Africa, we ensure adequate protections are in place, such as standard contractual clauses.
8. Retention
We retain your information only as long as necessary for the purposes outlined, or as required by law (e.g., medical records may be kept for extended periods).
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Website constitutes acceptance of the revised policy.
10. Contact Us
For questions or concerns about this Privacy Policy, please contact:
Siyathemba Occupational Health Care Centre
Northern Cape, Prieska
Email: [email protected]
Siyathemba Occupational Health Care Centre
Northern Cape, Prieska
Email: [email protected]
